Salary
$65,000
Company Description About TED@Work TED@Work is a new workplace learning and development solution from TED – enabling organizations to change from the inside out driven by the power and trust of TED content. Learn more here: tedatwork.ted.com. We are looking for a Technical Implementation Specialist to be a part of one of the newest and fastest-growing teams at TED. This individual will help us serve large enterprises with a learning program that inspires new, better ways of working. Job Description You will be supporting TED@Work customers and partners with all technical aspects of implementing TED@Work. Primary Responsibilities Support implementation of TED@Work e-learning courses into various software learning platforms by formatting CSVs, writing formulas or scripts, and reading software documentation. Be a creative and curious problem solver to find and diagnose likely problems on the fly on any platform, website, or data feed, to be able to pass to engineers. Create databases or spreadsheets, processes, and reports/visualizations that take big, messy CSVs, and turn them into more readily usable data that customer success managers and leadership can use regularly. Collaborate with technical stakeholders from customers and partners. Qualifications Requirements No coding is required, but an ability to troubleshoot code, parse error messages and use browser console tools, read documentation, and work with engineers at a technical level Write formulas to manipulate data Work directly with prospective customers and existing customers – maintaining professionalism, clear communication and ability to put technical issues in everyday terms, while artfully representing TED Interest in TED Talks and in becoming well-versed in the corporate learning and development industry Qualifications 1-3 years experience in a professional role with technical responsibilities and demonstrated communication skills Ability to communicate clearly, effectively, and professionally with clients, partners, and co-workers Experience with support/troubleshooting spreadsheets, databases, scripts, code, or software Experience creating advanced formulas (for any platform) Data manipulation skills (database or spreadsheet) Must be based in the US Additional Information All your information will be kept confidential according to EEO guidelines. IN-OFFICE COVID PROTOCOL Due to in-person meetings and occasional office requirements, proof of full vaccination will be required prior to acceptance of employment LOCATION: Remote SALARY RANGE $65,000 - 75,000 BENEFITS Full health benefits (medical, dental, vision) 100% paid by TED for employees Paid family leave Work-life balance encouraged Free OneMedical and SpringHealth membership for you and your dependents to address physical and mental well-being WORKPLACE CONDITIONS / PHYSICAL, MENTAL AND VISUAL DEMANDS General: Office environment Physical: Repetitive movement of wrists, hands, and/or fingers Mental/Visual: Concentrated mental and/or visual attention; work involves performing tasks to very close accuracy and quality specifications Travel: Must be able to travel to New York occasionally (1-4 times per year)