Salary
Together with our partner Julius we want to invite a Support Resource for cooperation in a long-term project. Julius empowers enterprise brands, advertising agencies, PR companies, and media conglomerates to run influencer marketing in-house with their beautifully designed, data comprehensive platform. Founded in 2015, their clients span 3 continents and we're looking for passionate, entrepreneurial-minded go-getters to help us achieve their mission of being the industry's standard SaaS solution for influencer marketing. About the role: As a Support Resource, you will be a part of the Support Team, which works closely with the Engineering Team. You will be interfacing with the other side of the business to diagnose issues. As a team, we work on daily alerts and provide constant support. What you will take on: Working with daily reports with alerts; Defining and diagnosing issues; Resolving bugs; Escalating issues that are out of scope; Cooperating with the Engineering Team to provide solutions to the users; Staying in touch with users via e-mail and dedicated Slack channels; What you already have: Experience in JavaScript, MySQL, Redis; A programming background is an asset; Willingness to learn; Ability to communicate with ease and clarity; Please mind, that job requires working hours adjusted to US Eastern Time. This means the start time would be 15:30, providing support until 23:30. In exchange for your skills, we offer: Supportive relationships, built on transparency and a flat structure, in a diverse and multinational team; Office in the center of historical Kraków, where your dog is always welcome; Flexibility when it comes to working from the office or home; Perks incl Multikafeteria, Group Life Generali insurance, Luxmed, Multisport, language lessons 1:1; Sport and other events, including, weekly running, squash, and team lunches on the house; Free tea, coffee, and all-you-can-eat fruits and nuts in the office. The recruitment process includes: HR screening 30min zoom call; 0,5h general conversation with the team leader; 0,5 h tech interview; Making an offer meeting.
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