Job Description

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.   About MindBehind:   Our company first began its journey in 2014, under the name of Sor’un Information Technologies. As a business messaging platform striving to elevate the communication between customers and businesses worldwide, we set out to follow a global path and rebranded our company as MindBehind Information Technologies in 2016. As of January 2023, we have been acquired by Insider, a B2B SaaS company that unlocked the unicorn status.   Today, we’re thrilled to work with over 120 enterprises as an international conversation management company. With the aid of our interactive conversational solutions rooted in world-class AI technology, we now aspire to make MindBehind the common thread in facilitating high-quality customer service. In this path of achieving operational excellence, we are more than proud to have a dynamic team of over 80 talented and passionate members willing to take MindBehind to great heights.   When it comes to reinforcing our young and vibrant MindBehind team with new members, our top priority is moving forward with people who exude enthusiasm for challenging themselves to grow and keep learning every step of the way.       First things first: As a Product Operations Specialist day in and day out you; Support the Group Product Managers and Product Managers in the delivery of high-priority projects as they arise, with a goal to create reusable frameworks and automation for efficiency. Building and iterating on systems that inform the tech team of key user issues and seeing through their resolutions. Creating accountability systems that better track and circulate the status of feature development to inform internal teams Documenting existing processes and systems within the product team for broader circulation. Summarizing trends and themes from feature requests, support tickets, and churn reasons Compiling reports on recent feature requests and upcoming launches to share with internal stakeholders. Supporting projects related to feature development and maintenance that sit within the product, engineering, and design teams Improving the visibility of MindBehind’s product roadmap to both internal and external stakeholders. Gathering and analyzing product data, surfacing to relevant teams to inform the direction and understanding of key features Being a part of test processes before the release We want you to join us while we are taking a step into the future if you: Bachelor’s degree in business, engineering, or related field Minimum of 1-year experience in product operations or a similar role Excellent project management skills Strong analytical and problem-solving skills Attention to detail and ability to meet deadlines Experience with agile methodology Full command of English (written and spoken) While exporting our technology to the world, we offer you: A chance to work in an international, diverse, and inclusive environment  “Keynote Sessions” with famous and groundbreaking people from the software world and many events where groundbreaking ideas are discussed Work from anywhere in Turkey, remote working model To be a part of an industry that’s shaping the future of customer experiences  Opportunity to be a part of different side projects depending on your interests  Access to many hard and soft skill training to help you improve and challenge yourself  Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge  Space to share your skills through training sessions and workshops if you wish. Sharing is caring! Free access to exclusive platforms such as Blinkist, Masterclass, and Neoskola Inclusive Private Health Insurance Food ticket to cover all the yummy food expenses monthly No Dress Code! We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.   Please follow MindBehind on LinkedIn, Instagram, and Youtube!

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