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About CommentSold CommentSold is the North American leader in live selling technology (ranked by G2), having enabled over 7,000 small to mid-sized retailers with live-selling tools, generating over 166 million items sold with $3.8B+ in lifetime GMV. CommentSold’s technology continues to provide businesses and creators of all sizes with best-in-class solutions for delivering engaging live video commerce experiences across all of their sales channels simultaneously. CommentSold moved into direct-to-consumer commerce via the acquisition of assets of Popshoplive, a community-driven livestream shopping marketplace app at the intersection of social, e-commerce and entertainment. In 2022, CommentSold debuted its lightweight video commerce plugin technology, Videeo, which gives any retailer or brand the ability to embed and go live with engaging, branded live video commerce experiences within days by easily integrating into an existing e-commerce stack. As our Onboarding Product Growth Manager for our Popshoplive product, you will be responsible for creating,optimizing, and managing a scalable onboarding process for our customers in order to enhance customer adoption and satisfaction. This role requires coordination and effective communication with multiple cross-functional teams while managing project timelines, all while ensuring customers have a successful and positive onboarding experience. This position plays a key role in driving customer retention, product adoption, and long-term client success. The role reports to our Chief Product Officer and is a fully remote position based in the US with occasional travel. Preferably this person is based out of the LA area. Main Responsibilities Develop and implement a comprehensive, scalable onboarding strategy and work with Product Engineering to enhance the overall customer experience, increasing customer retention and product adoption Analyze and assess the end to end customer journey, identifying key touchpoints and potential friction points; Develop key strategies and motions to reduce friction points and drive retention Design and optimize onboarding processes and customer journey post sign-up to ensure that clients can effortlessly navigate and adopt our platform without the need for human intervention Develop and execute optimization plans to continuously improve customer journey (via experimentation and AB testing) from sign-up to product utilization, ensuring a continuous cycle of testing and optimization Develop and deliver educational content, tutorials, and resources to empower customers to self-serve and find value in the product independently. Stay informed about industry best practices and emerging trends to incorporate into onboarding strategies. Ability to successfully communicate and collaborate with multiple different departments and segments of the company Conduct webinars and demos for customers Qualifications Skills At least 3-5+ years of proven experience building scalable velocity motion customer onboarding cycles and product led growth in a SaaS environment; preferably e-commerce Significant experience working at the intersection of marketing, product management, design, and customer success. Strong understanding of the nuances of showing how a feature works vs teaching someone to use that feature Proven ability to lead, manage and develop a team Excellent communication and interpersonal skills. Analytical mindset with the ability to leverage data to drive decisions. Strong inquisitive skills combined with excellent time management and prioritization capabilities Ability to direct work with a bias towards action Extremely strong written and verbal communication skills Relevant industry experience in online retail and social commerce Strong project management and organizational skills Experience with ecommerce and understanding of the complete order lifecycle is a plus. Experience with live selling, even as a consumer is a plus. Social media marketing experience and understanding customer acquisition and retention channels/strategies is a plus. Compensation The base salary for this role is expected to be in the $110,000 - $140,000 range. Exact compensation may vary based on skills, experience, and location. We love our values We’re building a community, our chosen circle, around a set of values that guide how we work and interact with the world around us. Our cultural norms at work can’t be turned off when the computer’s away -- we live these in every part of our lives. Our team isn’t for everyone, so if you’re right for it, the following values should resonate strongly with how you live your life. Deliver for our customer COMMUNITY: We are committed to making our customers successful. Do it as a TEAM: We actively listen to diverse perspectives and respond empathetically. Help each other GROW: We are willing to get uncomfortable for the sake of our growth. OWN it: We do our part to reach the team's shared goals and hold ourselves and others accountable. DRIVE forward: We are determined to innovate for impact.