Lovepop is on a mission to create one billion magical moments and be the best place in the world for hungry, creative problem-solvers. We were first introduced to America on Shark Tank in December 2015 and we have been on a rocket ship ride ever since. We are hiring a Director of Product Management to own the entirety of our website experience. Our site must be fast, frictionless, easy to use, and engineered to maximize value for Lovepop and our customers. Our Director will oversee the identification and development of the features and experiences that will make Lovepop.com the best place for gift purchases and gifting services. What you'll do here: Have complete website ownership including site architecture, user flows, page optimizations, feature identification, feature design, and feature development Architect, measure, and report comprehensive site metrics to establish performance and drive improvement Ensure great UX design, testing, and implementation. Build and manage the UX design capability including internal team and external resources Understand the Lovepop.com customers. Articulate our different personas and understand the value, opportunity, and priority of each. Build the site to maximize the value from each Maintain a detailed 15 month roadmap of the site experience Direct product management of our internal engineering and UX resources including organizing, scoping, and driving quality and efficient output Understand the landscape of the greeting card and gifting market to find opportunities for differentiation while understanding best practices to fully leverage available second mover advantages What you'll bring to the table: Ability to use rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers Ability to marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner. Maniacal attention to detail Dedication to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes Effective communication in a variety of settings: one-on-one, small and large groups, email, presentations, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn’t working You'll be great if you have: 7+ years in e-commerce Product Management with expertise in conversion rate optimization Understanding of how user funnels work, what KPIs matter and how to impact them Expertise in using data analytics and A/B testing to identify improvement opportunities Reporting and analytics skills with the ability to work through complex problems; capable of anticipating and identifying the many moving parts of new features Entrepreneurial and detailed mindset, with a bias for customer focused innovation, leveraging data wherever possible Experience and a solid understanding of Agile product development Words that resonate with you: eCommerce, Marketing, Performance, Conversion Lovepop is headquartered in Boston, MA, however, is embracing work remotely across the US.