Job Description

Our Purpose At MRM Global, our purpose is to enable the world’s leading consumer brands to increase their sales and reduce wastage. Up to 50% of physical marketing materials in the consumer goods industry are never executed and are instead sent to landfill, incinerated, or recycled. This wastes time, resources, money and most importantly has a huge negative impact on the environment. At MRM Global, we believe there is a better way to support customers with physical point of sale marketing. We believe that the future is on-demand ordering, localized content, and distributed production. Clients including as Bacardi, Diageo, Carlsberg, Pernod Ricard, and Molson Coors use our Brand Creator technology platform to create customized and brand compliant marketing materials that are produced on-demand through our cloud printing network. MRM Global has recently won a multi-year national contract with a major drink's distributor. We are looking for an energetic, experienced and solution-oriented Customer Success Manager to implement the team's strategy, manage, and nurture their “book of business” and drive our product adoption and user engagement rates ever higher. The ideal candidate will be someone with a growth mindset who thrives on taking responsibility and loves rolling their sleeves up and getting stuck into big challenges and solving tricky problems. We are looking for someone who enjoys operating at a very fast pace, learns relentlessly and is always looking to improve themselves and support their team. Our Culture Our culture reflects our rapid growth and our ambition to be the global market leader. That means that we are a fast-paced organization where every day is different, and the work is challenging. We appreciate that the scale-up experience isn’t for everyone. We are specifically looking for people who love taking responsibility, challenging themselves, and who strongly relate to our 4 core values: We’re a Team: Growing a global company means solving some exceedingly difficult problems and we believe working as a team and leveraging the skills of a diverse group of people is the best way to solve those problems. We look for team players with a record of accomplishment of working with others to achieve amazing results. We’re Resilient: If you're looking for a smooth ride on a freshly surfaced road, with no diversions, MRM probably isn't for you. We’re looking for people who love a challenge, can handle uncertainty, and have the gritty resilience to overcome difficulties. We’re humble: Being open to learning and being able to admit when you are wrong is fundamental to having the growth mindset required at MRM. At MRM we are taking on new challenges every day and we do not have all the answers. Those who succeed at MRM are humble with a strong desire to develop themselves and be constantly learning. Be Yourself: At MRM we believe it's essential to have genuine connections with team-mates, customers, and suppliers. We look for people that are honest, genuine and can build deep relationships with others based on trust and authenticity. Title: Associate Program Manager Salary: $50,000 - 70,000 dependent on experience Location: Remote (EST) Reports to: VP Operations USA What you’ll do: Supporting our VP of Operations and global implementation team, you will be involved in the delivery of our strategic new customer onboarding projects. This is an opportunity to use your natural project management skills to bring projects to life through excellent customer service and organization skills. The successful candidate will be equal parts planner, problem solver, analytical thinker and customer client relationship builder. Deliver the best possible customer implementation experience from on-boarding to user training. Support customer projects in ensuring data accuracy, platform configuration and maintaining internal materials. Work closely with cross-functional teams, stakeholders, and customers to ensure projects are delivered on time, within scope, and within budget. Ensuring project documentation is maintained to a high standard, including project plans, status reports, meeting minutes, and actions, and      assisting in monitoring project budgets Identify and suggest improvements to optimize project workflows, enhance efficiency, and implement best practices Capture customer feedback and work with our product team to make sure our development roadmap reflects our customer needs What you’ll bring: 2+ years of hands-on project and/or account management experience Ability to influence and coordinate internal and external resources; you’ll consult with internal stakeholders and customers to manage expectations Strong organization skills; you’ll have the ability to multi-task and prioritize in a fast-paced innovative culture. A proactive approach to your work and development; you’ll be able to think and act independently, contributing new ideas and insights. Excellent communication skills; you’ll be comfortable liaising with clients at all levels, quickly building rapport and expertly communicating complex technical issues in a straightforward way. Strong interpersonal skills; you’ll be a team player and collaborate well with colleagues and clients. Not essential, it would be a bonus if you: Have experience in the drinks or hospitality industry Have design skills - Photoshop, InDesign, Illustrator Have Microsoft Excel and data handling skills The knowledge and skills we’ve listed represent “the perfect candidate”. No one’s perfect and we know the ‘confidence gap’ can stop brilliant people applying. If you love the sound of this opportunity please apply, we’d love to hear from you. What we'll offer As well as your salary: 401k. A combined contribution of your choice and a capped company match Reward and Recognition. A bonus scheme based on company performance and your personal contribution, with regular recognition along the way. Holidays. 33 days including public holidays with the option to buy or sell more Summer Fridays. 4 half day Fridays in the summer months to get the BBQ on or set off early on a weekend road trip! Remote work environment. Flexibility to work remotely, with regular team meetups to build connections. Grow with us. You'll have opportunities to develop your career in a high pace technology company as part of a great team. Personal Investment. We'll invest in your personal development and give you regular feedback. Open culture. A place where you can bring new ideas, get things done, do things differently and have a real impact. You could belong here! No two days are the same and we move fast. We look for people who believe nothing is impossible. People who are willing to roll their sleeves up and try. People who believe different is good and safe is scary. To deliver brilliant marketing to MRM’s global drinks suppliers and their customers we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.

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